Tuesday, October 2, 2007

a lesson learned.

about a week ago, i visited pier one kids with my friend stephanie and all of our kids in tow. it was crazy in there, boxes, people, kids, with only 2 people working. they said they just got a truck shipment in that day and had bunkbed sets left. so, since everything was 75% off i decided to get a set for $200. no, we really didn't have the money, but i felt it was a good enough investment and we needed them.

i waited in line, paid for my stuff, but said i would come back to pick up the bunkbeds. the girl wasn't exactly friendly anyway, nor to i blame her with how busy it was.

a couple days go by, and i get a phone call asking me if the beds were ok (some reported damage). i said i didn't get it yet and they said ok, just come get it (no timeline given).

so i finally get there last night to pick them up. but to my surprise, they RESOLD my beds. WHAT???? i paid for them, how could you resell them???? they said i didn't pick them up within 48 hours. but NO ONE told me that was the "rule". i was irate as you could imagine. i don't yell at people on a regular basis, and i wasn't exactly yelling, but i told the girl she never told me that when she checked me out that day, but she claimed she did (my friend said nothing was told to us either).

it was definitely confrontational. i didn't cuss her out like i wanted to, but i was still pretty angry. brian said he almost came in there when he saw my neck jerking and my finger pointing. but as we shopped at target, i just started feeling so guilty. i couldn't believe i acted that way. for those of you that know me well, know i don't do confrontation. i had a hard time sleeping because of it too.

i still sent an email complaint to pier one, saying that the whole situation was unacceptable. i didn't think that girl should have been working in retail at all with her non-chalant attitude, etc. well, a couple hours later, i get a phone call from pier one kids. i was too scared to answer, i was afraid i was gonna get reamed out or something.

well, the girl who i was so rude to the night before started to leave me a message. she said they got an unexpected delivery and the bunk bed set i had wanted was there. so she said she would reserve it for me for 48 hours and i could come get it. not only would i get the same bunkbed, it was now 90% off......i mean seriously. did i deserve that after the way i acted last night?

after asking brian if it was a good idea to get it, he told me "i hope you learned your lesson!" god had a better plan for us to begin with. even with financial woes, he still has it figured out better than me! he gave me that bed at 90% instead of 75%.

so i called them back and immediately and PROFUSELY apologized to her. she was kind and apologized back for not informing me. she didn't have to do that for me. she didn't have to ever call me or reserve that bed. but it is resolved and i don't have to be ashamed if i ever run into her anywhere else. thank you god for showing ME grace and using her to do it.

a lesson learned......

2 comments:

Anonymous said...

How awesome! See, it all worked out. I love how God turns situations inside out and we can totally see Him working it out even when we're being bratty. I hear you about the confrontational, I would have broken stuff, you know a NYer is not going down without a fight! I updated my blog for you :-) blatantlybianca.blogspot.com, I think that's the address, if not check mah myspace for the address. Love you and cannot wait to see you!

CindyLooHoo said...

So...this really hits some points with me. Now, YOU know how I would have reacted...it would not have been pretty. And, with my umpteen years of working in retail, I have pretty high expectations of how people should act---BUT, I have been in those stores before we moved from NC, and they were an absolute nightmare. So, if I were that girl, I would have been ready to gauge my eyes out. Praise God you got the kids new beds- how exciting for them!!! That is a deal for sure- I am very proud of you!
Are you going to update the whole minivan issue? I am dying here!!!